As DMV-Fonterra Excipients GmbH & Co. KG and its affiliates (“DFE Pharma”), we are an international group of companies that specializes in manufacturing pharma excipients and in partnering with leading pharmaceutical companies to improve their own product performance.
Types of information we collect
The types of personal data that we collect from you depend on the way you interact with us via our online store.
Access to our online store for information
When you visit our online store for information about DFE Pharma and its products, we will only collect those personal data in log files that your browser communicates to our server. This includes the type of web browser, the operating system being used, the domain name of your internet service provider, the IP address of the computer you are using, the web page you are visiting us from, the web pages of our online store you are visiting and the date and duration of your visit.
We require this information for technical purposes in order to be able to display our website to you and to maintain its stability and safety. In this context, the data is analysed only for statistical purposes and only in a pseudonymised form.
Registration on our online store
When you register on our online store in order to be able to order DFE Pharma products, we will collect the personal data entered by you via the registration user interface of our online store. This includes your first and last name as contact person, your email address and the password.
We require this information in order to be able to communicate with you in connection with orders placed by you via our online store. Your password is stored on our systems only in an encrypted form.
Ordering products on our online store
When you order DFE Pharma products on our online store, we will collect the personal data entered by you via the ordering user interfaces of our online store. This includes your contact details (first and last name as contact person, email address, telephone number), identification data of the enterprise you represent as business partner of DFE Pharma (name, address and EIN number of enterprise), payment data (means of payment, bank details), shipment data (in particular requested delivery dates and delivery addresses) and billing data (in particular name and address of enterprise).
We require this information in order to be able to communicate with you in connection with the acceptance, rejection and fulfilment of orders placed by you via our online store.
You may also visit our online store without cookies being used, provided that you have disabled the storage of cookies by adjusting your browser settings accordingly. However, in doing so, you may not be able to use all functions of our online store.
Why and where we store personal data collected by us
DFE Pharma only uses personal data collected via our online store for the purposes described above.
We use various systems and databases to store personal data collected by us in accordance with the foregoing. Some are managed by DFE Pharma and others by qualified business partners. For more information click here
Because we fully understand the importance of keeping your information secure, we have taken various technical and organisational measures to protect your information against loss or improper use. Our systems and applications are protected according to generally accepted standards for information protection.
When we share personal data with others
DFE Pharma does not sell personal data collected via our online store to others, and we make such personal data available to third parties only if they are business partners engaged by us in order to operate our online store or to perform the services and supplies of DFE Pharma products presented on our online store, or if there is an obligation under mandatory law to make such personal data available to competent supervisory, fiscal and/or investigating authorities.
Your privacy rights
You have the right to ask us about your personal data processed by us and to request the correction or deletion of your personal data.
You may also ask us for restriction of processing of your personal data and to receive your personal data in a structured, common and machine-readable format (data portability).
In addition, you have the right to object to the processing of your personal data by us and to submit complaints to competent supervisory authorities.
Responsibilities and contact details for questions and complaints
The DFE Pharma entity responsible for controlling your personal data in connection with our online store is
DMV Fonterra Excipients (USA) LLC
61 South Paramus Road
07652, Paramus, New Jersey
United States of America